mh999 Privacy Policy

01

Introduction and Scope

Last Updated: January 2026

mh999 ("we", "us", or "the platform") is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting your personal information. This privacy policy describes how we collect, use, disclose, and store your information.

This privacy policy applies to the mh999.cam website and all services under it. By using our platform, you are considered to have given your consent to the terms of this policy. If you do not agree with this policy, please refrain from using our platform.

02

Information We Collect

mh999 collects only the information necessary to provide, improve, and fulfill legal obligations related to our services. We may collect the following types of information:

2.1 Personal Identification Information

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• National ID (NID) or passport number (for identity verification)
• Residential address
• Profile photo (optional)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Deposit and withdrawal history
• Transaction reference numbers
• Wallet balance and bonus information

2.3 Technical and Usage Information

• IP address and device information (model, operating system, browser version)
• Login date, time, and session information
• Browsing behavior on the website and gameplay history
• Information collected through cookies and similar tracking technologies
• Records of communications with customer support

03

Purpose of Using Information

mh999 uses the information it collects for the following legitimate purposes:

3.1 Account Management and Service Delivery

We use your personal information to create, verify, and manage your account. This information is also used to process deposits and withdrawals, provide bonuses and promotions, ensure VIP program benefits, and offer 24/7 live chat support.

3.2 Security and Fraud Prevention

We use your information to keep our platform secure and to detect and prevent fraudulent activity. KYC (Know Your Customer) verification to prevent money laundering is also part of this process.

3.3 Communication and Notifications

We use your email address to inform you about important account notices, transaction confirmations, promotional offers, and updates. You may opt out of receiving promotional messages at any time.

3.4 Service Improvement and Analysis

User behavior is analyzed to continuously improve our platform and the quality of our services. This analysis is entirely statistical and is not used to identify individuals.

04

Information Disclosure and Sharing

mh999 may share your information with third parties in limited and specific circumstances:

4.1 Payment Processors

To process deposits and withdrawals, we share the necessary transaction information with authorized mobile payment service providers. This includes bKash, Nagad, Rocket, and Upay. These organizations follow their own privacy policies.

4.2 Technology and Infrastructure Service Providers

We work with trusted technology partners to operate our platform. These partners may only use information for authorized purposes and are bound by strict confidentiality agreements.

4.3 Legal Obligations

We may be required to share information with relevant authorities to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. Such disclosures always occur within a legal framework.

4.4 Business Transfers

In the event of any merger, acquisition, or asset transfer involving mh999's business operations, user information may form part of the transferred assets. We will notify you before such changes take place.

05

Cookies and Tracking Technologies

mh999 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, perform security checks, and store form data. These cookies cannot be disabled, as the platform will not function properly without them.

5.2 Analytical Cookies

These cookies help us understand how users interact with our platform. This allows us to improve the quality of our services. These cookies do not identify individuals.

5.3 Cookie Controls

You can control or reject cookies by changing your browser settings. However, please note that rejecting essential cookies may limit some functionality of our platform.

06

Data Security and Protection

mh999 maintains industry-standard security measures to protect your personal information. The key features of our security framework are described below:

6.1 Encryption Technology

All your data is transmitted using SSL (Secure Socket Layer) encryption. Sensitive information stored on our servers is protected with advanced encryption algorithms.

6.2 Access Controls

Access to your information is strictly limited. Only authorized personnel who require this information to carry out their responsibilities may access it. All access is logged and regularly audited.

6.3 Security Testing

Our platform undergoes regular security testing and vulnerability assessments. Any potential security risks are quickly identified and resolved.

6.4 Data Breach Response

In the event of a data breach, we will act promptly and notify affected users in accordance with legal requirements. We are committed to minimizing harm and preventing such incidents in the future.

07

Data Retention Period

mh999 retains your information only for as long as necessary. The retention period is determined based on the following:

• Active accounts: All relevant information will be retained for as long as your account remains active.
• After account closure: Even after an account is closed, certain information may be retained for a specified period for the purposes of legal obligations, dispute resolution, and fraud prevention.
• Financial transaction records: Financial transaction records are retained in accordance with applicable laws and regulatory requirements.
• Technical logs: Technical logs are retained for a limited period to maintain security and service quality.

Once the retention period has expired or the information is no longer needed, we delete it securely or permanently anonymise it.

08

Your Data Rights

mh999 respects your rights regarding your information. You have the following rights:

8.1 Right of Access

You may request at any time what information we hold about you. We will provide that information to you within a reasonable time.

8.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request a correction. This change can be made through account settings or via support chat.

8.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, some information may not be deletable due to legal obligations, ongoing disputes, or the legitimate interests of the platform.

8.4 Right to Object to Processing

You may object to the processing of your information in relation to marketing communications or profiling. Submit such requests through support.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via 24/7 live chat or email us at [email protected].

09

Protection of Minors' Information

mh999 strictly does not provide services to persons under the age of 21. Our platform is for users aged 21 and above only. We do not knowingly collect personal information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. Age verification is a mandatory part of our registration process.

10

Third-Party Services and Links

Our platform may be connected with third-party payment service providers (bKash, Nagad, Rocket, Upay). These organizations operate under their own privacy policies and mh999 is not responsible for their data practices.

We recommend that you read the privacy policy of these third-party services before using them. Game providers including Pragmatic Play, Spribe, JILI, and PG Soft also follow their own data protection policies.

11

Changes to the Privacy Policy

mh999 may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in different ways:

• For significant changes, we will send a notice to your registered email address.
• For minor editorial changes, the "Last Updated" date at the top of the page will be updated.
• After each change, you may be asked to consent to the new policy when logging in to the platform.

Continued use of our platform after any changes will be considered your consent to the updated privacy policy. We recommend that you review this page regularly.

12

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us:

• Live Chat — speak directly with our support team, in Bengali, available 24/7
• Email: [email protected]
• Response time: we are committed to responding to your request as quickly as possible.